Judith van der Zwan

Judith van der Zwan

Customer Relations Manager, Biotech Training Facility
Judith van der Zwan works at Biotech Training Facility in Leiden as a Customer Relations Manager. She is a chemist by training and has worked in different organizations in various roles. She started her career as a Compliance Specialist Technical Support at Janssen Biologics (Centocor at that time), followed by a role as project manager/policy maker at the KNCV. She gained most of her experience in several aspects of Business Development in her role as Project Manager at Dr. Reddy’s in Leiden (previously known as OctoPlus) and her current role as Customer Relations Manager at Biotech Training Facility.
As a project manager at Dr. Reddy’s, she was responsible for projects with external clients. In the acquisition phase, she needed to convince the client that a certain amount of time and resources was required to execute a project. She experienced that it was not always easy to sell this package. Each client reacts different, and she learned how to deal and negotiate with different types of people and different cultures.
In her current role as Customer Relations Manager, she is amongst others responsible for business development. Her strength is to build rapport with the client; to really listen to the client and their needs, but always with her own goal in mind.

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